Digital Transformation

 

400%

increase in student accounts

 

The Ask


Digitise the student account application process to create a quicker, smoother experience for all new customers.

 

Our Solution


We rebuilt the entire application process to reduce account opening timelines from 4 weeks to just 12 hours. Within this, we built 17 new customer journeys based on each application stage and outcome. We also designed and delivered all email communications for these new journeys to maintain a set level of consistency.

 
 

Impact


New student accounts increased by 400% with all in-branch transactions removed to improve overall customer satisfaction.

 

Sound good?

Book a 15 minute consultation with our expert team.

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Data Transformation