Client Stories
Data Discovery Workshop
We developed an entire new methodology for understanding, documenting, cleaning and preparing each dataset for ingestion and completed user research for each dataset to understand its use case to focus on the most critical parts of each set to ingest
Chatbot Improvements
Support the client to improve the level of accuracy and access within their chatbot functionality for South African and Indian audiences specifically.
Propensity to Fly
Our client asked our experts to predict which customers are most likely to fly again in the next year and then determine which of them can be persuaded with incentives.
Customer Engagements
Extend the level of personalisation that all customers receive, both in-store and online.
Product Recommendation
Provide luxury fragrance buyers with a closer online experience to fashion, to enable the right products to be recommended more easily.
Digital Transformation
Digitise the student account application process to create a quicker, smoother experience for all new customers.
Data Transformation
Design and build a bespoke data transformation programme to deliver significant impact on revenue and customer experience.
Data & Digital Transformation
We developed an entire new methodology for understanding, documenting, cleaning and preparing each dataset for ingestion and completed user research for each dataset to understand its use case to focus on the most critical parts of each set to ingest
Predicting Churn
Our client was concerned about customer churn. It was unclear which customers had truly lapsed and which were following standard lifecycles, making identifying customers to target with ‘win-back’ campaigns difficult.
Propensity to Buy
To bolster revenue and customer satisfaction, a luxury automotive manufacturer tasked us with designing a model that would predict when customers where likely to buy a new vehicle.
Subscriber Retention
The UAE's premier streaming service, faced a challenge as subscriber renewal rates plummeted. To boost monthly retention, we were asked to unveil the hidden insights beyond mere content consumption and discover the key factors impacting individual customer loyalty, leading to enhanced CLV.
Creativity and Digital Adoption
Our client needed to drive behavioural change within four priority customer segments. These segments were only partially digitally engaged. Their default contact option was their call centre which lead to high operational costs for the business.
Diversity and Inclusion
Our client needed support to identify issues with diversity relating to key elements of the employee experience. Read how we identified a rapid, cost-saving policy change for meaningful impact.
Accelerated Decision-Making
Our client needed support consolidating 100s of data sources into a single view. Our work dramatically decreased time-to-analysis and generated huge time saving for the company.
CRM Growth
Our client didn't believe they were the first choice for purchases by traders and wanted to fix this. We delivered a solution that generated millions in revenue and increased customer activity.
Market Research and Development
Our client’s market research division was struggling to collect accurate data on how people washed their clothes. Our experts designed an IoT connected device that could be safely placed into a washing machine, collecting results for our client.
Managing ESG Data
The 3 biggest challenges our clients need to solve when embarking on their ESG journey are: understanding what to do, gathering relevant data and motivating people to join the journey.
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